Caren Luckie, Research Attorney at Jackson Walker LLP, acknowledges what so many of us know, that during COVID work from home we have all been very busy, and in many cases, even more than in past years. With no direct, in person contact with customers and clients, Luckie offers proactive ways to build and maintain visibility and value.
Chris Meadows was Editor and Senior Staff Writer at TeleRead, a site focusing on e-book and library news. It is with sadness that I share one of his last articles – he passed away last week after a hit and run accident. Chris was an expert on all facets of digital content issues, and the son of two librarians. I have included more information in my editor’s note at the end of the article. He will be missed. My deepest condolences to his family.
Law Firm Research Manager Dean Mason shares his thoughts on how KM teams successfully drive law firm business using actionable-intelligence, business development, productivity, cost management and billing.
As a law librarian, law and technology expert, professor, writer and speaker, with significant work experience in multiple sectors, David Whelan is uniquely positioned to discuss the critical question – What does it take to make a service sticky enough for people to stay?
Ksenya Kiebuzinski, University of Toronto Libraries, offers perspective on how librarians face challenges in maintaining traditional means of accessing and delivering information to our users while embracing innovative media. We appreciate the value of both analogue (print books, manuscripts, maps, globes) and digital resources like Google Maps, databases and digital archives. One format captures the history of institutions in general, and of libraries, in particular. The other allows for more equitable and experimental access. Yet, being an advocate for print can be a thankless task. For librarians in all sectors this article is a lessons learned to share with colleagues and decision makers.
Earlier this year Ron Friedmann presented an interactive session on how law firm libraries can create new value, at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). In this article he shares some session highlights, the voting results of the interactive portion, his slides and and a link to his live presentation.
Paulette Rothbauer, Associate Professor, Library and Information Science, Western University discusses the consequences of the high value placed on each new technology or innovation of the moment that results in pushing books and reading to the margins in the commentary on the latest trends in public libraries. One such outcome might be the disavowal of public librarians’ unique, professional knowledge base related to books and reading. Another might be the abdication of a mandate related to the promotion of reading as a social good.
Today’s libraries do build community, support healthy living, promote knowledge and provide space for city sanctuaries. But it is critical that libraries continue to be about books and reading, and that Canadians understand the high value of well-staffed, well-stocked and well-funded libraries.
Emily Donnellan is a solo librarian who shares her insights and expertise on how to increase both the patronage and the value for customers of the Boise Branch for the 9th Circuit.
Cynthia L. Brown, Director Research Services at Littler Mendelson P.C. discusses the firm’s one-stop-shop for all KM and library research inquiries and needs – the Knowledge Desk. The Knowledge Desk is available to all Littler attorneys and staff for any legal research, traditional library resources, KM requests or questions concerning the legal training group Littler Learning Group (LLG). Via the Knowledge Desk, attorneys are connected to subject matter experts, a vast collection of databases, print materials, practice groups, internal work product and proprietary data collections, through which our team can search efficiently to locate exact information.
Small and midsize law firms are benefiting from a range of agile, expert, value added services increasingly provided by Library team members in collaboration with firm colleagues in Conflicts, Finance and Marketing. Diana Koppang articulates the strategic impact of this multifaceted linchpin work product.