Category «Communication Skills»

Handling Questions: A Presenter’s Guide

OK, you have gotten through the body of your presentation satisfactorily. Time to relax, right? Nope. There is one hurdle left: The question and answer period. This is when some presenters wilt and others shine. With a few tips, some experience and a modicum of intestinal fortitude, you can shine every time. Jerry Lawson’s extensive experience as a speaker is put to good use in this article as he provides best practice advice for each stage of your presentation.

Subjects: Communication Skills, Communications, Presentation Skills, Training

It’s not just bad behavior – why social media design makes it hard to have constructive disagreements online

Good-faith disagreements are a normal part of society and building strong relationships. Yet it’s difficult to engage in good-faith disagreements on the internet, and people reach less common ground online compared with face-to-face disagreements. There’s no shortage of research about the psychology of arguing online, from text versus voice to how anyone can become a troll and advice about how to argue well. But there’s another factor that’s often overlooked: the design of social media itself. Amanda Baughan and her colleagues investigated how the design of social media affects online disagreements and how to design for constructive arguments.

Subjects: Communication Skills, Communications, Social Media

The Post-Pandemic Law Practice: What Lawyers Need to Know

Nicole L. Black’s third article in a series discusses the value of an expansive new report from the ABA, Practicing Law in the Pandemic and Moving Forward: Results and Best Practices from a Nationwide Survey of the Legal Profession. The results cover a broad overview of topics ranging from the impact of the pandemic on the legal profession to post-pandemic expectations and recommendations for both legal employers and individual lawyers.

Subjects: Communication Skills, Healthcare, KM, Law Firm Marketing, Legal Profession, Management

Librarian, Market Thyself

Caren Luckie, Research Attorney at Jackson Walker LLP, acknowledges what so many of us know, that during COVID work from home we have all been very busy, and in many cases, even more than in past years. With no direct, in person contact with customers and clients, Luckie offers proactive ways to build and maintain visibility and value.

Subjects: Communication Skills, KM, Law Librarians, Legal Research Training, Library Marketing, Presentation Skills, Training

The Next Social Media Frontier For Lawyers: Clubhouse

Clubhouse is an audio chat platform that is available as an iOS app and is invite only for now. It consists of user-created drop-in audio chat rooms. You can form your own chat room or join rooms created by others. These chat rooms can be created spontaneously or scheduled ahead of time. Nicole Black identifies how the app provides lawyers with opportunities to showcase your expertise, connect with professional colleagues who might be potential referral sources, and generate exposure for your law firm.

Subjects: Communication Skills, KM, Law Firm Marketing, Legal Marketing, Legal Profession, Social Media

Top 5 legal technology stories of 2020

Nicole L. Black discusses the wide ranging effects on the legal technology space from the pandemic across all corners of the legal technology world. The shift to remote work had a dramatic impact on both the practice of law and the business of law, resulting in the rapid—and singularly remarkable—adoption of technology at rates never before seen. In some cases, the transition was a smooth one, and in others, it was a spectacular disaster. Good or bad, the results of the pandemic’s impact were undoubtedly notable—and newsworthy. In her article Black focuses on a few topics that especially resonated with her tech savvy readers and colleagues.

Subjects: Communication Skills, Communications, Conferencing Software, Gadgets/Gizmos, Legal Marketing, Legal Profession, Legal Technology, Technology Trends, Telecommuting

2020 in review: Legal software for working remotely

Attorney and legal technology expert Nicole L. Black has written throughout 2020 about cloud-based legal technology tools and their relevance to legal practices. Whether your law firm has already begun the shift to a cloud-based law practice or is planning to do so in the new year, you’ll undoubtedly find some or all of the software Black has covered over the past year to be useful. This article is a timely and actionable roundup of all of her articles on this topic from 2020.

Subjects: AI, Case Management, Communication Skills, Communications, Email Security, Legal Marketing, Legal Technology, Presentation Skills, Technology Trends

Looking on the Bright Side: Four Ways Zoom Makes Legal Research Instruction Better

As many of you have surely experienced this semester, teaching legal research virtually poses a number of challenges, but Matthew Flyntz found that it also provides a few benefits over traditional in-person instruction. In a world of negativity, Flyntz looks on the bright side and focus on those positives in this article.

Subjects: Communication Skills, Continuing Legal Education, KM, Legal Research, Legal Research Training, Libraries & Librarians, Reference Services, Technology Trends, Telecommuting