In over 30 years of working with law firms on improving productivity and profitability Heather Gray-Grant has seen countless marketplace surveys on the incredible value of client feedback mechanisms. In many instances it’s been labelled as one of the fastest and most effective ways to boost firm revenue. So, you’d think that law firms would be all over this business practice as a standard operating procedure. But…not so much. Gray-Grant discusses how to effectively execute client surveys and audits that will benefit firms as well as customers.
Justia’s mission is to make the law and legal resources free for all. In keeping with this mission, the Justia Portal offers free access to statutes from all 50 states, cases from federal courts and the highest state courts, legal guides, and more! While these resources make the law more accessible to the general public, they also help aspiring lawyers just beginning their journeys into the profession and ease the early stages of legal research for practicing attorneys looking for quick access to relevant laws. Additionally, Justia Law Schools helps prospective law students (and those already studying to become lawyers) gather information on U.S. law schools and the law school admissions process. In this post, Justia’s team shares some data about some of the most frequently viewed law schools nationwide, as well as some information about the most viewed provisions of the law and cases on their site.
Lisa M. (Bradford) Mayo, Director of Data and Analytics at Ballard Spahr LLP identifies how and why data and analytics are on the forefront of much of the firm’s modern technology offerings. Unlike many firms, Ballard’s data and analytics function sits inside their Client Value and Innovation department, where they have some latitude with a research and development budget and the directive to “fail fast” if they determine a proof-of-concept did not meet our needs. The firm’s data management mission statement says in part that we “contribute to the firm’s strategic goals by using innovative technologies, a variety of flexible and adaptive data sources, artificial intelligence/machine learning, and ongoing data literacy education to help redefine the Firm’s internal performance objectives and accountability drivers and transform how the Firm delivers legal services to its clients.” Just 48 words but loaded with meaning and purpose, both for now and in the foreseeable future.
Heather Gray-Grant is a business strategist, marketing expert and executive coach who works primarily with small to medium sized law firms. In her article she shares lessons learned on how to effectively manage remote working by law firm attorneys and staff along with the significant implications respective to marketing, HR, technology, firm strategy and administration.
Attorney, legal sector analyst and author of the book Law Is A Buyer’s Market: Building a Client-First Law Firm, Jason Furlong’s long read offers insights on this unique time as North Americans venture briefly out of lockdown. Furlong states it seems like the right time to step back and consider the extraordinary shock-waved landscape of legal regulation change, and what it means for everyone. Furlong looks at four different dimensions in which law firm ethics models, legal services regulation, and lawyer licensing and competence standards are all beginning a process of transformation.
Naomi House was inspired to do this series because of the drastic changes to the availability of traditional library jobs during this pandemic. She highlights library and information professionals who work outside libraries but use their skills as well as many who have lost their jobs or been furloughed. These interviews are an introduction to transferable skill sets as well as resources for those looking for work in those fields.
Jim Calloway is Director of the Oklahoma Bar Association Management Assistance Program and co-author of the ABA books “How Good Lawyers Survive Bad Times” and “Winning Alternatives to the Billable Hour: Strategies That Work.” In this article he explains how beyond secure document sharing, client portals for law firms can serve as a “virtual lobby” for clients and potential clients.
This is Jerry Lawson’s interview with Carole Levitt, one of the country’s premier experts on Internet research, both legal and investigative. Her most recent book, coauthored with Judy Davis, is the second edition of her treatise Internet Legal Research on a Budget.
Nicole L. Black’s third article in a series discusses the value of an expansive new report from the ABA, Practicing Law in the Pandemic and Moving Forward: Results and Best Practices from a Nationwide Survey of the Legal Profession. The results cover a broad overview of topics ranging from the impact of the pandemic on the legal profession to post-pandemic expectations and recommendations for both legal employers and individual lawyers.
Full-time remote work may continue to be with us for some time. Nicole L. Black discusses approaches that forward thinking law firm leaders can use to take advantage of this opportunity and fine tune their management skills for both in-office or remote teams.