Across most sectors, customer support is no longer provided by human contacts but rather leads customers into endless telephone loops of menus, dealing with chatbots, or receiving emails from “no-reply” addresses. Finding email addresses for actual people is very difficult but Michael Ravnitzky’s article features proven tools and techniques to locate and use the email address of individuals within organizations who should be responding to your issues and complaints and providing you with a satisfactory resolution.
This commentary by Michael Ravnitzky is based on a thought provoking premise – “The activities of attorneys and the activities of hackers are not as different as you might expect, if you define hackers as creative, unconventional problem solvers. Each explores vast spaces of complicated systems, looking to see how they work, both in ways intended and unintended, and to see what they can be made to do…”
Michael Ravnitzky focuses on how FOIA Annual Reports issued by federal agencies can assist researchers in the process of formulating requests and obtaining requested documents.
The Government Accountability Office (GAO) has for the first time released a massive two-part compilation of Comptroller General decisions and opinions that are included in two Excel spreadsheets. The first spreadsheet contains decisions from 1990 through present The second spreadsheet contains decisions prior to 1990. Michael Ravnitzky reports the details.
The Directorate of Legal Research at the Library of Congress: A Treasure Hidden Under a Bushel Basket
Michael Ravnitzky pulls back the curtain on a little known but extensive (his findings date back to 1915) and continuously updated source of topical comparative and international law reports, on subjects of public interest, produced each year by experts within the Library of Congress.
A Selected Bibliography on the Freedom of Information Act, 1980-2004