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Tamara Montag-Smit, Assistant Professor of Business, University of Massachusetts Lowell. Tamara Montag-Smit is an Assistant Professor of Management in the Manning School of Business at University of Massachusetts Lowell. She researches timely micro-level workplace topics such as employee creativity, pay transparency, negotiation and work-life balance/satisfaction. With a PhD in Industrial and Organizational psychology, her work focuses on individual perceptions, attitudes and beliefs. She also teaches courses on Human Resource Management and Organizational Behavior. She is an expert in multiple areas of human resource management including talent acquisition practices, designing and evaluating effective training and development programs, and designing equitable pay systems. Prior to a career in academia, Tamara worked as an Leadership and Development consultant and a Training and Development Specialist.

Employees are feeling burned over broken work-from-home promises and corporate culture ‘BS’ as employers try to bring them back to the office

As vaccinations and relaxed health guidelines make returning to the office a reality for more companies, there seems to be a disconnect between managers and their workers over remote work. A good example of this is a recent op-ed written by the CEO of a Washington, D.C., magazine that suggested workers could lose benefits like health care if they insist on continuing to work remotely as the COVID-19 pandemic recedes. The staff reacted by refusing to publish for a day. While the CEO later apologized, she isn’t alone in appearing to bungle the transition back to the office after over a year in which tens of millions of employees were forced to work from home. A recent survey of full-time corporate or government employees found that two-thirds say their employers either have not communicated a post-pandemic office strategy or have only vaguely done so. As workforce scholars, Kimberly Merriman, David Greenway and Tamara Montag-Smith are interested in teasing out how workers are dealing with this situation. Their recent research found that this failure to communicate clearly is hurting morale, culture and retention.

Subjects: Communications, Healthcare, KM, Leadership, Management, Telecommuting