Step 2 to Information Literacy
In Part 2 of Lorette Weldon’s series, she emphasizes that to promote information literacy you would have to practice what you preach. You must retain customer interaction information so that you may add to it in forthcoming interactions. Thus says Weldon, the patrons experience both familiarity and warmth when they return to the library because the librarian remembers who they are and what they had been looking for in previous visits.