Shellie Steele Reed is a non-traditional law student with experience in local government. This paper was written for Dennis Kennedy’s Delivering Legal Services course at Michigan State University College of Law (MSU). Because she has lived in ten states and Japan, Shellie learned that legal issues are often symptoms of larger problems. While taking classes through the Center for Law, Technology & Innovation program at MSU, Shellie has focused on learning skills needed to provide efficient and effective legal services. Shellie is passionate about technology and is constantly learning new skills. Shellie recently won the school’s social media contest and plans to continue using those skills for her future employer. Shellie loves process improvement and solving access to justice issues. Twitter: https://twitter.com/edgeofempty LinkedIn: www.linkedin.com/in/shelliesteelereid Blog: https://edgeofempty.blogspot.com Email: [email protected]