Ken Grady discusses how the lack of a theory supporting the delivery of legal services has contributed to “a mess” in respect to the goal of achieving organizational operational excellence.
Ken Grady’s commentary focuses on the challenges to successfully operationalizing “lean” in the legal sector. He states – “to understand why lean thinking is struggling in the legal industry, we need to understand who is teaching lean. Most of the people who “teach” lean in the legal industry have little experience implementing lean. They have read books, consulted, taught, and advised, but they haven’t been on the front lines doing thousands of hours of lean.”
In his article Ken Grady describes one possible future for the legal services that embodies radical transformation. He bases this new paradigm on Elon Musk’s premise: the only things unchangeable are the laws of nature. In the case of your law practice this means that regulations, custom, habits, and processes and procedures are all the focus of actionable change. Grady suggests specific ways that the innovative use of current technology and how you approach your work and client services can effectively and positively impact the not too distant future of your profession.
Ken Grady describes, documents and illustrates the successful use of a waste-reduced standardized process that will permit a firm to accurately estimate the time it takes to prepare specific work product, such as a draft stock purchase agreement.
Our exposure to and reliance upon an increasingly ubiquitous range of technology is intertwined with issues related to intellectual property law. With smartphone cameras used to capture and share what their respective creators otherwise claim as intellectual property, to the devices, services and applications that comprise the Internet of Things (IoT), Ken Grady raises significant and as yet unresolved concerns about how the rule of law will be applied in response to the use, and misuse, of AI and digital personal assistants.
Knowledge Management has many facets, applications and roles within organizations, large, small and solo. Ken Grady’s interpretation of KM in this article represents the role of the “puzzle master,” one with which librarians, research analysts and infopros have demonstrated mastery.
Ken Grady identifies significant disruptive reasons why undergraduate students are veering away from choosing law school for other graduate education, and offers effective, innovative responses which should be put into action with alacrity.