In the past, many of us have failed to document processes for ourselves or for our organizations. A good example of a professional arena where good documentation has the potential to have a positive impact is within the IT department. When a computer-related system blocks access to staff or fails to timely record updates, the IT staff has to respond accurately and effectively. Ulysses Weldon and Lorette S.J. Weldon focus on the importance of good documentation and how computer-related systems are installed, configured, customized and implemented.