I have been giving a lot of thought to what makes conversations work and have ended up creating this chart as a way to organize my thinking. It is still a work in progress, but I thought I would put it out there for comment and additions. Where possible, I have attributed the concepts in the chart to their source. As I did so, I was amazed at how many wise thinkers have influenced the work I do in organizations to make meeting and retreat conversations more productive – Argyris, Edmondson, Block, Heifetz, Isaacs, Bushe, Johnson & Johnson, Hackman, and Revans.
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